Streamline incoming shipments while eliminating manual processes

No matter the size of your organization, when someone is waiting on a package or asset, they expect you to have the answers. Simplify tracking, optimize delivery, and gain complete visibility into packages, assets, and more as they move through your organization.

Our PitneyTrack^® cloud-based solutions improve inbound package delivery and asset tracking with visibility into chain of custody reporting, creating a smarter way to receive and track packages and assets across your entire organization.

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Automatic tracking and logging of incoming packages into secure databases.

Capture package details automatically with simple package barcode scanning.

Seamless integration with ParcelPoint™ Smart Lockers for streamlined package distribution.

Why PitneyTrack

Eliminate manual tracking

End manual tracking and logging of incoming items, minimizing the potential for errors or lost items.

Access from anywhere in your organization

Get reports and package tracking details to end recipients from anywhere in your organization.

Automatic updates and easy scalability

Automatic updates and easy scalability mean less IT resources needed to deploy and maintain the solution.

Intuitive customizable mobile app

The intuitive mobile app allows you to organize workflows in a way that is most efficient for you.

Find the right PitneyTrack plan for you

ESSENTIAL

Single capability subscription, delivering inbound package tracking capabilities

Inbound subscription includes:

Receive packages

Create custom package status

Generate labels w/ comments

Locker integration

-OR-

Asset subscription includes:

Tracking up to 1,000 assets

Data retention for 1,000 assets

Import assets

Generate labels w/ comments

Locker integration

PLUS

Dual capability subscription, bringing together inbound package and asset tracking capabilities

Subscription includes:

Receive packages

Create custom package status

Generate labels w/ comments

Locker integration

Tracking up to 5,000 assets*

Data retention for 5,000 assets*

Import assets

ENTERPRISE

Enterprise-level dual capability subscription, bringing together multi-location inbound tracking and asset tracking capabilities

Includes everything in the Plus subscription, and:

Configuration by location

Multiple address books

Conact Alias

Notifications by location

Notification forwarding

Route Management

Unified view with PitneyShip^®

Tracking up to 10,000 assets

Data retention for 10,00 assets

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Power your Enterprise with advanced capabilities and end-to-end control

Centralize the management and tracking of inbound packages across various locations and users

Manage inbound package operations for multiple mail center locations within a single enterprise
Each mail center can customize location specific workflows, address book and contact list and notifications
Provides enterprise-wide management with reporting from all locations

Easily monitor, manage and optimize delivery routes for timely deliveries across the organization

Ensure timely and accurate routes for delivery of inbound packages
Create and manage local delivery routes for each mail center by adding stops and viewing reports
Provide a unique name and barcode for each mail stop location on the route
Scan the location barcode to confirm the mail stop has been reached with the PitneyTrack App or handheld tracking device

Gain a comprehensive view of inbound and outbound package tracking across multiple locations, carriers, and accounts

Combine inbound tracking and outbound shipment visibility with PitneyShip^® Pro into a single chain of custody—from the moment a package leaves your building to when it arrives at its destination—while also tracking the internal delivery processes along the way.
Offers convenience and accountability to mail center team staff
Provides package status updates to both recipients and senders, reducing inquires to the mail center

Preview the list of packages that will be arriving soon by synching with carrier’s data feed

Gain the ability to import a digest of incoming packages that are scheduled to arrive directly from a carrier
Optimize inbound package management for a more effective allocation of resources and time
Once package is scanned, all information will auto-populate (carrier, sender, recipient, etc.)

FAQs

What is PitneyTrack Inbound?

PitneyTrack Inbound is an inbound package tracking solution that provides real-time tracking status and recipient details of inbound packages as they move through an organization. It establishes chain of custody, so you’ll know what came in, who it was for, and when it was delivered to the final recipient.

Who is PitneyTrack Inbound ideal for?

It's ideal for organizations with centralized shipping and mailing operations that need visibility and comprehensive tracking of incoming packages and mail through delivery to the end recipient.

What are the benefits of mail center automation?

Mail center automation increases efficiency and productivity which leads to a more positive experience for package and mail recipients. With significant increases in package and mail volumes, mail center automation:

Eliminates manual data entry with simple barcode scans.
Reduces the likelihood of human error
Creates an accurate chain of custody, which reduces lost packages
Allows mail center employees to focus on other tasks

What information is captured with an inbound scan?

When an inbound package barcode is scanned, PitneyTrack Inbound automatically captures all relevant package information including, carrier, tracking number, and date received. You also have the option to add additional information including sender and recipient names, as well as add in comments or take a photo of the package.

How does inbound package tracking work?

PitneyTrack^® Inbound is a tracking software that records a chain of custody for all your inbound packages – from arrival to confirmed pickup. With barcode scanning, automatic notifications, and delivery documentation, PitneyTrack Inbound captures all the information needed for complete transparency, greater control, and full chain-of-custody reporting so you will always know what came in, who it was for, and when it was delivered to the final recipient.

For organizations that want to offer convenient 24/7 delivery, PitneyTrack Inbound seamlessly integrates with ParcelPoint^TM Smart Lockers. Together, they provide full, end-to-end visibility for each package, matched with the confidence they’ll be delivered safely and securely.

Does PitneyTrack Inbound allow you to track other items?

Our inbound package tracking solution monitors mail and packages as they move through your organization. PitneyTrack Asset is our asset tracking solution that helps you manage valuable internal resources—such as IT equipment, tools, and other high-value items—from receipt to distribution. Together, these solutions streamline tracking processes, so you always know what you have and where it is.

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Take your delivery a step further with ParcelPoint Smart Lockers

PitneyTrack seamlessly integrates with ParcelPoint™ Smart Lockers to ensure secure, trackable deliveries. Every transaction is recorded with delivery confirmation options like signatures or photo capture, so you always know who picked up what and when. This combined solution enhances visibility, accountability, and convenience—allowing recipients to retrieve packages anytime with 24/7 locker access.

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Track more than packages

The same technology that helps you track and manage inbound packages, can also help you maintain control over equipment and track assets. PitneyTrack® Asset is a cloud-based solution that streamlines the logging, tracking and management of assets as they move throughout your organization. It establishes chain of custody, so you will always know what you have, where it is and who has it.

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