Did not receive Welcome email (invitation) in PitneyShip Pro, PitneyTrack Inbound, Smart Access Management or PitneyLockers

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

Products affected: SendPro® Online powered by PitneyShip® Pro, PitneyShip® Enterprise, PitneyTrack® Inbound, Smart Access Management®, PitneyLockers

Issue

You were added to the system but you did not get the Welcome email invitation.

Go to the sign in page and use the Forgot your password? link to reset your password. For more information, see:

Once your password has been reset, you should be able to sign in.

UPDATED: 24 July 2025