The kiosk is not responding in PitneyLockers

Issue

The kiosk screen is frozen, or it's not communicating with the Sendsuite Tracking Online or PitneyTrack app.

Cause

The kiosk may require a restart if Pitney Bowes made configuration changes that require a restart

Resolution

There are 3 ways to restart the kiosk.

1. Restart in Eloview
2. Restart the tablet physically
3. Restart the power

Solution 1: Restart in Eloview

1. Log in to Eloview.
2. Search for the kiosk.
3. Double-click the name of that kiosk.
4. Click the Settings tab.
5. Click the restart option on the upper right.

If the kiosk shows offline in Eloview, continue to Solution 2.

Solution 2: Restart the tablet physically

1. Open the kiosk.
2. Press the power button on the tablet to turn it off.
3. Press the power button again to restart the tablet.

If the tablet is unresponsive to turning off and on, continue to Solution 3.

Solution 3: Restart from the UPS

1. Locate the UPS (uninterrupted power supply) box in the kiosk. There are three buttons on the front right.
   
2. Press and hold the middle button for five seconds. Everything inside the kiosk will shut off.
3. Wait 10 seconds, then press it again to power up everything in the kiosk.