Using Multi-Factor Authentication (MFA) in PitneyShip Pro, PitneyTrack Inbound and Smart Access Management

Multi-Factor Authentication (MFA) is a security feature that requires users to enter a code sent via email when signing in. If this feature is enabled, all users in the subscription will be required to set up and use a multi-factor authentication method.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

• Turning on multi-factor authentication (admin)
• Signing in with multi-factor authentication

Turning on multi-factor authentication (admin)

Multi-factor authentication must first be turned on by an administrator.

Only users with the role of Admin can perform this procedure.

1. Select Settings > General Preferences.
2. Select the slider under Multi-factor Authentication (MFA) to change it from OFF to ON.
3. Select Begin MFA Process.
4. Wait until the message changes from MFA settings processing to MFA settings complete.

This process requires the system to enable MFA for each user. Depending upon the number of users in your system, this may take some time. If there are any errors, an error message showing how many users were successful and how many failed will appear on the General Preferences page. If you see this error, select Retry MFA Process.

Signing in with multi-factor authentication

1. Go to the signin page.
2. Enter your username (email address) and password.
3. Select Sign In.
4. Select Send me the code. The code will be sent to the email address for your account.
   
5. The verification code will be sent to the last email address you used.
6. Enter the code you receive and select Verify.