Performing a software or rate update on the Connect+ series and SendPro P

The Connect+, SendPro P franking machines update postal rates and software automatically.
Your machine checks for updates every day at a specific time.

Rate Confirmation Tool

Use the Rate Confirmation Tool to confirm the franking machine is using the latest rates. 
Select your franking machine model and enter your seven digit serial number. The tool confirms if the latest rates are installed. 

Tips

• If you perform the update in advance of the effective rate change date, your franking machine automatically switches to the new pricing on the effective date.
• The update can take up to 10 minutes to complete. During peak periods, heavy network traffic may require several connection attempts.
• If you download the rates in advance of the effective date, do not worry if the new price does not show immediately after you complete the download. The new rates will activate on the effective date.
• Depending on your franking machine type, you may need to connect your franking machine again on the effective date.
• Occasionally the franking machine requires a reboot on or after the effective date, in order for the new rates to appear.
  
  Related topics
• Setting the time checks for updates
• Viewing the update history