Adding postage to your franking machine

Learn how to add postage directly from your franking machine or sign in to Your Account to add postage to your franking machine online.

Before you begin

You must have funds available in your PrePay account, or be using Pay As You Go. Also, ensure you connect your franking machine to a SmartLink device, Communication device or PC Meter Connect to communicate with the Pitney Bowes Data Centre.

• Add postage on your franking machine
• Add postage to your franking machine from Your Account
• Check your available postage balance (PrePay only)

Add postage on your franking machine

Select your meter model from the list below for steps to add postage to your franking machine.

• Adding postage on the DM60
• Adding postage on the DM110i, DM160i and DM220i
• Adding postage on the DM300M-DM475
• Adding postage to the SendPro Mailstation
• Adding postage to the Connect+ series and SendPro P
• Refilling postage funds for printing postage on the SendPro C, SendPro+, SendPro C Auto

Add postage to your franking machine from Your Account

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select Your Products and click Postage Meters.
3. Select the Add Postage button for the required meter.
   
4. A new window will appear, on this window you can see your current meter balance at the top left.
   
5. Enter the amount you want to add to your meter.
6. Click Add To Meter.
7. Select Confirm Refill.
   • Important: Closing the window does not stop the transaction, please wait for the confirmation message before closing.

Check your available postage balance (PrePay only)

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select Billing & Financials and click Summary of Accounts.
3. A consolidated balance for each account type appears:
   • PrePay: View the Available Funds.