PitneyTrack Inbound is unable to connect to the Signature Pad

Issue

When trying to capture a signature, the message "No signature pad found" appears, or PitneyTrack Inbound cannot initialize the signature pad.

Cause

The Signature Pad App may not be installed, or a proxy server may be blocking the communication.

Resolution

If you have not yet installed the Signature Pad App, see:

• Installing the Signature Pad App

If you have installed the Signature Pad App, and PitneyTrack Inbound still cannot initialize the Signature Pad, a proxy server may be blocking the communication.

The SigWeb software creates a local web service, https://tablet.sigwebtablet.com:47290/SigWeb/TabletState, to which PitneyTrack Inbound connects. If you are using a proxy server, you will need to create an exception for this address, or bypass the proxy server for local addresses. For assistance with your proxy settings, refer to the help for your browser or consult with your IT department.

If you are not using a proxy server, and you have confirmed successful installation of the Signature Pad App, but PitneyTrack Inbound still cannot initialize the Signature Pad, please chat with us.