Adding postage on the DM300M-DM400M

Refill your postage funds as soon as you receive a message that your funds are low.

In order to refill your franking machine, you must have funds available in your PrePay account, or be using Pay As You Go.

Watch this video, or follow the instructions below, to learn how to refill postage on a DM300M or DM400M.

1. Before you begin, make sure you connect your franking machine via SmartLink™, a wired or wireless LAN or via PC Meter Connect in order to communicate with the Pitney Bowes Data Centre.
2. Press Refill Postage.
3. Select Refill £xxx.xx to add the amount shown, or select Another Amount and enter the amount you want to add. The minimum amount of postage that you can add is £50. You must refill in multiples of £50.
4. Select Accept.
5. Select Yes to verify the amount. The franking machine connects to Pitney Bowes.
6. When the message Postage Refill Complete appears:
   • Select Print Receipt to print a receipt, and follow the prompts.
   • Press Home to return to Home screen without printing a receipt.
7. The franking machine also checks if there are any software updates available. To keep your franking machine up-to-date, follow the on-screen instructions to download and install any updates.