Connection errors on the DM110i, DM160i and DM220i

Issue

Error messages or codes appear when adding postage, performing data capture updates or performing a software download.

Cause

The franking machine cannot connect to the server.

Resolution

There are two ways to troubleshoot this device; try them in this order:

1. Restart your franking machine
2. See the troubleshooting page for your connection method

Solution 1: Try another connection method

We recommend that you switch to a faster, more reliable digital connection.

Order and install a SmartLink™ device.

If you still have issues, try Solution 2.

Solution 2: Restart your franking machine

Follow these steps for a safe restart:

1. Unplug the power cord.
2. Wait one to three minutes.
3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.

If you still have issues after restarting, try Solution 3.

Solution 3: Troubleshoot your connection

• If your franking machine connects using a wired network (Ethernet) connection, see Troubleshooting LAN connection issues.
  
• If your franking machine connects through your computer using the PC Meter Connect software, see Troubleshooting connection issues with PC Meter Connect.