Errors that begin with 23 on DM series franking machines
Restart the franking machine to resolve errors that begin with 23.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™ (G922, RG922, G922A, SG922, RG9224, RG922M, RG9224M)
Issue
System fault messages that begin with the number 23 appear on the franking machine. Some examples of these error codes are:- 2307
- 2308
- 2309
Cause
There may be an issue with the printhead.Resolution
- Turn the off by removing the power lead from the rear of the franking machine.
- Wait 30 seconds.
- Replace the power lead and wait for the franking machine to initialise.
UPDATED: 14 June 2024