Mail Exceeds Weight Limit or Capacity message on DM Series franking machines

Use the correct class for your mail to prevent the message Mail Exceeds Weight Limit or Capacity appearing.

Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™ (G922, RG922, G922A, SG922, RG9224, RG922M, RG9224M)

Issue

Mail Exceeds Weight Limit or Capacity message appears when you weigh a mailpiece on the scales.

This error occurs because the mailpiece is too heavy for the class selected.

Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.

UPDATED: 14 June 2024