Identifying your Pitney Bowes account or franking machine number
Learn how to locate your Pitney Bowes account, invoice number or serial number. You will need this information when communicating with Pitney Bowes or registering for the Your Account online portal.
You can find your Pitney Bowes account or invoice number on any invoice sent from Pitney Bowes. Your meter’s serial number can be found on a silver sticker on your mailing system.
Pay As You Go or PrePay
An 8 digit account number that can be found on your invoice
Pitney Bowes Limited
An 8 or 10-digit account or agreement number that can be found on your relevant invoice. Your Pitney Bowes Limited account number is also included in your onboarding email.
Find your serial number
Your meter serial number is a 7-digit number which can be found on a sticker on your franking machine.
Finding the Product Code Number (PCN) and serial number on your franking machine
UPDATED: 05 August 2025