Error codes PRN-4101, PRN-4102, PRN-4103, PRN-4104, PRN-4105, or PRN-4106 on the SendPro Mailstation

Issue

The device displays error code PRN-4101, PRN-4102, PRN-4103, PRN-4104, PRN-4105, or PRN-4106.

Cause

These error codes come from the ink cartridge.

Resolution

To resolve Error codes 4101, 4102, 4103, 4104, 4105, 4106 follow the steps in Solution 1. If solution 1 does not resolve the issue try solution 2 and 3.

• Solution 1: Confirm the ink is installed correctly
• Solution 2: Restart the device
• Solution 3: Physically reconnecting the device

Solution 1: Confirm the ink is installed correctly

1. Open the ink door and confirm if the ink carriage is visible.
   
2. If the ink cartridge is visible, remove and reinstall it.
3. Close the ink door.

If the ink carriage is not visible or reinstalling the ink does not resolve the issue, restart the device.

Caution: Do not push or pull the carriage manually. This will disconnect the print carriage.

Solution 2: Restart the device

1. Hold the power button until the screen displays Shutting Down.
2. Once off wait 5 seconds.
3. Tap the power button.

Solution 3: Physically reconnecting the device

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button.