"Scale not detected" on the SendPro Mailstation

Issue

The device displays the "Scale not detected" message when you place a letter on the scale.

Resolution

Try these solutions in order:

• Check location
• Check USB ports
• Zero the scale
• Connect the scale to a different USB port
• Restart the device
• Hard reboot the device

Solution 1: Check location

Check there is nothing placed near the device that could cause vibrations for example a fan blowing air.

Solution 2: Check USB ports

Ensure there are no other devices plugged into the device's USB ports

Solution 3: Zero the scale

1. Remove any items from the scale.
2. Tap Weight.
3. Tap Zero Scale.

You can now weigh the mailpiece again.

Solution 4: Connect the scale to a different USB port

Solution 5: Restart the device

1. Hold the power button until the screen displays Shutting Down.
2. Once off wait 5 seconds.
3. Tap the power button.

Solution 6: Hard-reboot the device

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button.