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Performing a Surcharge Payment on the Connect+ series and SendPro P

Learn how to perform a Surcharge Payment on the Connect+ series and SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
A Surcharge Payment is a way to manually print a postage value, for instance to add extra postage to mail that has been franked incorrectly.

A Surcharge Payment of zero may also be used for test print purposes, as no funds are used in this transaction.
  1. From the home screen, Select Run Mail.
  2. Under Mail Information, click on the current class displayed. For example Royal Mail 1st Class Letter.
  3. Under Class click Back.
  4. At the bottom of the tabs click on Surcharge Payment.
  5. Under Class, select the Surcharge Payment £0.00 tab.
Note: Once selected, two additional options will appear on the right, under Extra Services. These will only be used if you manual key in a Surcharge Payment greater than £0.00.
  1. Click the first tab if the amount is between £0.01 and £500.00. Key in the postage amount. Press OK and OK again to return to the Run Mail Screen.
  2. Click the second tab if the amount is between £500.01 and £999.99. Key in the postage amount. Press OK and OK again to return to the Run Mail Screen.
  3. When processing a £0.00 frank, under Class select Surcharge Payment £0.00 and press OK to return to the Run Mail Screen.
  4. Press either Start to print on an envelope, or Tape to print the surcharge payment.

UPDATED: 14 August 2021