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"No CAN found for your user, Please try another User" message in PitneyShip Pro and PitneyShip Enterprise

Learn how to resolve the message "No CAN found for your user, Please try another User" in PitneyShip Pro or PitneyShip Enterprise.

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online powered by PitneyShip® Pro and PitneyShip® Enterprise

Issue

When attempting to sign up for PitneyShip Pro or PitneyShip Enterprise, the message "No CAN found for your user, Please try another User" is displayed.

Cause

The username being used is not linked to your PitneyShip Pro or PitneyShip Enterprise account.

Resolution

To resolve this error, you need to link your PitneyShip Pro or PitneyShip Enterprise account to your Pitney Bowes account.

UPDATED: 24 July 2025