"Bug buddy" message on the SendPro P
Learn how to resolve bug buddy errors on the SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
Your franking machine displays the bug buddy screen and will not operate.
Cause
Bug buddy errors are errors reported by the operating system.
Resolution
- Press Cancel to clear the bug buddy screen. Important: Saving the bug buddy log file is not necessary unless requested by Pitney Bowes technical support.
- Double-tap on the System Shutdown icon.
- Select Shutdown now.
- Once the screen has been dark for 10 seconds, press and hold the power button for 5 seconds.
- Wait one minute, then press the power button.
UPDATED: 17 June 2025