Updating postal rates or software on the SendPro C, SendPro+, SendPro C Auto

Update software and rates automatically

Your device updates postal rates and software automatically.

Keep your device turned on and connected to the internet to receive automatic updates. The device downloads updates during the evening hours.

Check for rate or software updates manually at any time

Even though your device checks for updates automatically, you can check for rate and software updates at any time.

1. Tap SendPro Apps, then tap Rates and Updates.
2. If new rates are available, your device downloads and installs the updates.
   
3. Once the download and install process completes, the message "Updates successful" appears.
   

Rate Confirmation Tool

Use the Rate Confirmation Tool to confirm the franking machine is using the latest rates. 
Select your franking machine model and enter your seven digit serial number. The tool confirms if the latest rates are installed. 

Tips

• If you perform the update in advance of the effective rate change date, your franking machine automatically switches to the new pricing on the effective date.
• The update can take up to 10 minutes to complete. During peak periods, heavy network traffic may require several connection attempts.
• If you download the rates in advance of the effective date, do not worry if the new price does not show immediately after you complete the download. The new rates will activate on the effective date.
• Depending on your franking machine type, you may need to connect your franking machine again on the effective date.
• Occasionally the franking machine requires a reboot on or after the effective date, in order for the new rates to appear.