Information for tracking and managing your package
Package Tracking FAQs
Where is my package?
Use the PB tracking site for your parcel and search by the PBX or UPA tracking number.
If you have questions about the status of your delivery or return, contact the retailer directly or marketplace where you made your purchase. Pitney Bowes provides a service for these companies and does not have this information.
Why does another carrier have my package?
Pitney Bowes partners internationally with many carriers including USPS, UPS and DHL for the final delivery to your home/mailbox. They will be listed as the carrier on the order tracking from your retailer. Please contact the retailer if you have any further questions about your order.
What are the delivery times?
Whatever the destination of the package, the delivery time guaranteed by Pitney Bowes is estimated between 3 and 5 working days approximately. The company works in collaboration with several partners, including USPS, UPS and DHL. Delivery times are dependent on the type of package, its weight, size and destination. They can also be impacted by various factors such as variable weather conditions, holiday periods, public holidays and possible customs delays.
Can I change where my shipment will be delivered?
It depends on the current location of your parcel and the type of shipment method. Please contact the retailer’s customer service department to determine what options are available.
What do tracking steps mean?
If your parcel is within the estimated delivery date, please wait several business days for its arrival.
If your parcel is still in transit past the estimated delivery date, severe weather in certain regions or damages to a parcel in transit can contribute to any delays.
To help identify the location of your parcel, below are common tracking event examples.
Common Delivery Tracking Events:
Tracking Event Description |
Explanation |
Arrived at Post Office |
Pitney Bowes has handed your parcel off to the local USPS Post Office for final mile delivery. |
Delivered |
Your parcel has received the delivered scan by the carrier at the final delivery address. |
Forwarded |
Your parcel was forwarded to a new address. It was forwarded either because the original delivery address is invalid, or you requested the parcel to be delivered to a different location. |
Notice Left |
An unsuccessful delivery attempt was made by your carrier. Please contact your local USPS Post Office to schedule a redelivery or you may pick up your parcel at the Post Office. |
Out for Delivery |
Your parcel is out for delivery. The carrier should be delivering your parcel by the end of the day. |
Shipment Details Received |
Pitney Bowes has received the electronic shipping information for your parcel but has not yet received your physical parcel. |
Common Returns Tracking Events:
Tracking Event Description |
Explanation |
Available for Pickup |
Your parcel has been accepted by your local post office and is ready to be picked up by the carrier to continue through the process of being returned to your retailer. |
Picked Up by Shipping Agent |
This scan confirms that the carrier successfully collected your parcel from the Post Office. Please note this does not mean the parcel has been delivered back to the retailer yet. |
Delivered |
You parcel has been delivered to the returns center. |
How many attempts will the carrier make before my package is returned?
Typically, a carrier will attempt to deliver the package twice before the package is returned to the retailer. With some carriers you can also schedule a redelivery online, please see the carrier website for more details.
I need my package before the date it is expected to deliver, can I expedite my order?
Unfortunately we are unable to change the service level of your order once the package has shipped from your retailer.
My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). When can I expect this return to be processed and my credit to be applied?
Please contact the retailer from which you purchased your goods with any questions regarding returns processing, credits and/or final resolution on your return.
What are the potential reasons that this parcel can be delayed during delivery?
If your parcel has shipped but the tracking shows no movement and it is past the expected delivery date, it could be due to a number of reasons, including one of the following reasons:
- Delayed transit to the destination country
- Weather delays
- High volume of shipments
- Custom delays
- Incomplete or incorrect address
- Difficult access at the destination address or property
- Carrier outages (Vehicle Breakdowns, Technical Systems Issues)
- Incorrect missing customer contact details
Reason’s I may be contacted regarding my delivery
- If contacted by the carrier or customs, respond with needed information.
- Courier companies usually make 2 or 3 attempts to deliver the parcel. Check to see if a note has been left by the carrier for further instructions.
My parcel is delayed in customs, why and what should I do?
Reasons for shipments delayed in customs could be:
- The item being shipped could be prohibited or restricted from entering the country. Our Compliance team will review and attempt to resolve the restriction. You will be contacted if further information is required.
- Duties & taxes may be required for the shipment.
- Additional documentation may be needed. The Carrier will contact the customer to provide the information required.
Track Your Package
Tracking information for orders placed through a retailer or marketplace can be found from our app.