Error Code: P2B42, How to resolve on the mailstation and mailstation2

Learn how to resolve error code P2B42 on the mailstation and mailstation2.

Products affected: mailstation™ and mailstation2™

Issue

The meter displays error code P2B42.

Cause

Your meter has detected an error with the internal printer.

Resolution

Check the clear plastic piece that covers the white cable on the lid. Ensure that it is tucked into the meter tightly and is not hanging out.
User-added image

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

Unplug the power cord; wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 07 June 2021