How to resolve envelope not detected or remove envelope on the mailstation or mailstation2

Learn how to resolve the message envelope not detected or remove envelope on the mailstation or mailstation2.

Products affected: mailstation™ and mailstation2™

Issue

The meter says envelope not detected when an envelope is inserted or remove envelope when there is no envelope present.

Cause

The meter is not correctly sensing the presence of an envelope.

Resolution

To resolve the error follow these steps:

Ensure that the mail piece is within specifications for the meter. Minimum Size is 5" x 3.5" (127 mm x 89 mm)
Turn off the machine by unplugging the cord from the back. Open top cover
When the envelope or tape sheet is fully inserted into the machine, the top right corner of the envelope/tape sheet moves a sensor arm back. The sensor is L shaped and allows the machine to sense that the envelope/tape sheet is present. When the material is moved out of the machine the sensor arm moves to the front of the machine.

Once the arm seems to move freely forward and back by inserting and removing the envelope/tape sheet, close the top cover back down and plug power cord back in
Test by printing a $0 stamp. Simply press 0 and press Enter.

If it still displaying Envelope Not Detected when an envelope/tape sheet inserted or If Remove Envelope appears when envelope/tape sheet is not inserted, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021