Connection errors and messages on the mailstation series

Learn how to resolve connection-related errors and messages on the mailstation and mailstation2.

Products affected: mailstation™ and mailstation2™

Your meter displays one of the following errors or messages and does not connect to the Pitney Bowes Data Center:

Error Codes on your meter: 010E, 10053, 10054, 1811, 1813, 1814, 1816, 1821, 1823, 1824, 1841, 1847, DE00, DE06, DE0F, DE1D, DE13, DE14, DE2A, DE2B, DE2C, DE29, ED00, ED31
Error on PC Meter Connect: E010E, E1811, E1813, E1814, E1816, E1821, E1823, E1824, E1841, E1847, EDE00, EDE06, EDE0F, EDE1D, EDE13, EDE14, EDE2A, EDE2B, EDE2C, EDE29, EDE31
System Messages: No Dial Tone, Gateway Address not set, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Server Time out, Data Center Timeout

If your error code or message is not listed here, search for it from the Pitney Bowes support page.

Your meter cannot connect to the server.

Solution 1: Restart your meter

Unplug your power cord.
Wait one full minute.
Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

If your issue does not get resolved by restarting, see Solution 2.

If your meter connects using a SmartLink device (wired or WiFi), see Troubleshooting SmartLink connection issues.

If your meter connects through your computer using the PC Meter Connect software, see Troubleshooting PC Meter Connect issues.

If your meter connects using a dial-up phone line, see Troubleshooting a dial-up phone connection.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 16 December 2021