Error code P2B43; resolving a jammed print head on the mailstation series

Learn how to resolve error code P2B43 on the mailstation and mailstation2.

Products affected: mailstation™ and mailstation2™

Issue

Your meter displays error code P2B43.

Cause

Your print head jammed.

Resolution

Solution 1: Try restarting your meter

Unplug your power cord from the back of your meter.
Wait one minute.
Plug your power cord back into your meter.

If your issue is not resolved, try Solution 2.

Solution 2: Check for any obstructions

Unplug your power cord from the back of your meter.
Lift and open the top cover.
Check for any obstructions in the print mechanism and remove them if identified.
Use non-flammable canned air (pressurized air duster) to clean out the mail path.
Ensure that the clear plastic piece that covers the white cable on the lid is securely tucked into place and is not hanging loose.
Make sure that nothing is blocking the envelope sensor (the black bar shown in the following picture).

Check the envelope sensor; the black bar

If you need further assistance, please use the Contact Us options below.

Related information:

Visit our online store to find our cleaning kits that include a pressurized air duster.
Resolving a jammed print head

UPDATED: 14 August 2021