"Paper short" message on the Relay 2500, 3500, and 4500

Learn how to resolve "Paper short" message on the Relay 2500, 3500, and 4500.
Products affected: Relay® 2500, 3500, 4500

Issue

The inserter displays the message "Paper short."

Cause

The inserter detected that the material used is too short in length.

Resolution

  • Check the actual material length matches the length displayed
  • If correct, request another trial piece

UPDATED: 30 June 2021