Error Code: 0815, How to resolve on the DM300C, DM400C and more

Learn how to resolve error code 0815 on the DM300C, DM400C, DM475.

Issue

The meter displays error code 0815 and may not print.

Cause

There is a missing or corrupt rate file in the meter.

Resolution

You may be able to clear the error by simply restarting your meter and getting a download. Here are the steps to follow for a safe restart and getting a download:

Unplug the power cord, wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
Press Menu
Press Page Down twice
Select Data Center Options
Select Check for Updates

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021