Installing the print head on the mailstation series
Learn how to install the print head on the mailstation or mailstation2.
Products affected: mailstation™ and mailstation2™
If you receive a replacement print head from Pitney Bowes, follow these steps to install it:
- Press Menu
- Scroll and select Use ink functions?.
- Press Enter/Yes.
- Scroll and select Install new print head?.
- Press Enter/Yes.
- Open your top cover
- Press the unlock symbol to open your ink cartridge cover.
- Remove the ink cartridge and set it aside.
- Squeeze the latches holding the print head cover in place and lift the print head cover.
- Important: Do not touch the bottom of the print head.
- Remove the print head by pulling it out by one of the black tabs. Do not discard.
- Remove the yellow piece by pulling it to one side. Keep the removed packaging.
- Place the print head into the machine.
- Close the print head guard until it clicks.
- Reinstall the ink cartridge.
- Close the ink cartridge latch, making sure that it is securely latched and stays down.
- Close the machine cover.
- Press Enter/Yes when your meter displays the message INSTALL INK DONE - Press Enter.
- Press Enter/Yes when your meter displays the message IMPORTANT - Is ink installed?.
- Insert your tape sheet or envelope to print a test pattern:
- If your test pattern is good, without broken lines or smeared ink, press Enter/Yes.
- If your print test is poor, press No to perform additional maintenance.
- Package the old print head into the yellow and black protection parts and return to Pitney Bowes.
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UPDATED: 25 July 2023