Getting an Australia Post refund for unwanted, damaged or incorrectly printed mail
You can apply to Australia Post for a refund if your mail is unwanted, damaged or incorrectly printed.
Products affected: SendPro® C Auto (7H30A, R7H30A), Connect+® 500W, 1000, 2000, 3000, DM100™, DM125™, DM175™, DM195™, SendPro® C (2H30, R2H30), SendPro® C (7H30C, R7H30C), SendPro® P 1000, 1500, 2000, 3000, DM300™
Once you print an impression, your device deducts the postage amount from the postage funds. This happens even if the printing is illegible. Therefore, it is important to:
- Ensure you select the correct value before printing postage.
- Ensure that the ink level does not get too low. Recommended: Always have a spare ink cartridge available.
For up-to-date refund guidelines, refer to the Australia Post website.
To request a refund via Australia Post you should:
- Collect all envelopes, wrappers and labels affected.
- Envelopes and wrappers must be presented intact (although the contents may be removed).
- Sort them by value and date order (if applicable).
- The affected mail must be at least $20 in total value.
- Make a written request to Australia Post on your company letterhead for the value of the affected mail, quoting your licence number and, if applicable, your Australia Post Business Credit Account number.
- Send the affected mail and the written request within six months of the metered mark(s) being made, to:
Australia Post
Postage device section
Shared Services (Metered Mail)
GPO Box 5091
Melbourne VIC 3001. - Please allow up to three weeks for processing.
Conditions of refunds include:
- Refunds will not be made for metered marks that have been removed from their original envelopes or wrappers.
- Illegible metered marks will be refunded for the lowest value that the device can print.
- Eligible (legible) metered marks will be refunded at the value minus 2.5 per cent (the postage rebate).
- If you have elected to have your postage device resets charged to your Australia Post Business Credit Account, approved refunds will be deducted from your next account statement.
UPDATED: 29 February 2024