Error 031A410001 "Sensor auto calibration error" message on the Connect+ Series, SendPro P
Learn how to resolve error 031A410001 "Sensor auto calibration error" message on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, 1000, 2000, 3000, SendPro® P 1000, 1500, 2000, 3000
Issue
The meter displays error 031A-41-0001 "Sensor auto calibration error" and does not run mail.
Cause
A tape sensor failed to calibrate.
Resolution
Follow these steps to calibrate the tape sensor:
- Remove the tape from the system.
- Press Home.
- Select the gear from the lower right corner.
- Select Shut down from the menu.
- Select Shut down on the pop-up window.
- Insert the tape one inch into the tape feed area.
- Wait for the screen to turn black and for the blue light on the front of the machine to go out. This may take several minutes.
- After the machine has been off for 10 seconds, press the power button to turn the meter back on.
UPDATED: 07 July 2023