Unable to access the refill postage screen on the Connect+® Series, SendPro® P
Learn how to access the refill postage screen on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, 1000, 2000, 3000, SendPro® P 1000, 1500, 2000, 3000
Issue
The Refill Postage button has a lock on it and you cannot access the screen to refill postage.
Cause
The logged-in user does not have rights to refill the meter.
Resolution
To resolve this issue:
- Have a different user log in.
- Have the supervisor grant access to the refill screen to this user.
UPDATED: 22 June 2023