Getting Started
Parent topic: Getting Started

Troubleshooting Stratus Data Uploader

Given below are the methods to troubleshoot Stratus Data Uploader:

GUI Uploader (run within MapInfo Pro)

Login Failure

Often failure to login can be due to the credentials being wrong. Please verify that:
  1. The Stratus user trying to upload map, is a Stratus Administrator.
  2. The correct credentials are specified on the Logon dialog box.
  3. The correct Region is selected on Logon dialog box.
Figure 1. GUI uploader Login Dialog

Error during Upload

If there are errors during an upload, in addition to them being displayed within the uploader they are also added to the windows event log. To see any errors you can:
  1. Go to Event Log- Control Panel > All Control Panel Items > Administrative Tools > Event Viewer. The event logs are different from SVC logs. SVC logs are meant for service level tracing.
  2. Go to Windows Logs > Application.
  3. Look for error with source name- StratusDataUploader.
  4. If the failure is due to connectivity or invalid data, it would be evident from event record text.
  5. If the issue is still not solved, do following-
    • Take a screen shot of the event log entry with details.
    • Enable logging and re-run the uploader.
    • Send the Event screen shot and log file to Stratus Customer Support.
    Figure 1. Event Log

Creating a more Detailed Log for Tech Support

In addition to any errors logged to the windows event log, you can generate a trace of all of the server communications made during an upload. This will create a “ messages.svclog ” file. The svclog file contains details of each SOAP request made and can be very useful in troubleshooting why an upload fails. To create a svclog file please:
  1. Select the Enable logging check box on the login dialog for the uploader.
  2. Ensure that the path for the log files is correct. It will place the log file into the AppData folder in your user profile.
  3. Log in.
  4. Perform an upload.
  5. When finished (either upload has failed or succeeded) close the uploader.
  6. Look for the svclog file and send it to Technical Support.
Parent topic: Getting Started