My Bills- How to View, Print, and Pay Bills Online
Enrollment in My Bills allows you to view and pay your Pitney Bowes invoices online. For your convenience, this site is available 24 hours a day, 7 days a week. In order for you to use My Bills to pay invoices, you must first do three things:
- If you do not already have one, you must create a Pitney Bowes My Account user profile (Click here here to register)
- Register the Pitney Bowes account(s) you want to pay under the My Billing Accounts
- Create Payment Accounts to define the credit card(s) and/or bank account(s) used to pay your Pitney Bowes invoices.
How do I locate the invoice I want to pay?
How do I make a payment? (Includes instructions for modifying payment account, payment amount, and payment date)
Why can’t I see my credit card as a payment option for Purchase Power?
Why are my paid and canceled invoices still listed under View and Pay Bills?
How do I print an invoice? (Includes instructions for printing the full invoice or a single page)
How do I locate the invoice that I want pay?
The View and Pay Bills page is the first page that displays when you log into My Bills. This page summarizes all open invoices for the Pitney Bowes billing accounts that you have registered for online payment. Included in the summary are billing date, invoice type, account number, due date, statement balance, and amount due. The information on this page can be sorted by any of these columns. You can also limit the display to a specific bill type by using the filter feature at the top of the page.
Click the Billing Date to view a copy of the invoice.
If you do not see the invoice you want to pay:
- Check My Billing Accounts to make sure the account that you have an invoice for has been registered for My Bills
- Check View Historical Bills to see if the invoice has been paid or canceled
- If you are still unable to locate your invoice, please email mybills.support@pb.com for further assistance. Include your customer account number and invoice number in your email.
Back to the Top
How do I make a payment? (Includes instructions for modifying payment account, payment amount, and payment date)
| STEP |
ACTION |
| 1 |
Select View and Pay Bills
|
| 2 |
Select the invoice(s) to be paid. To select all invoices, check the box next to Billing Date in the column heading
|
| 3 |
Click Pay. The Make a Payment screen where payment data is confirmed displays.
|
| 4 |
On the Make a Payment screen, you can change the payment type (if you have set up additional payment accounts), change the payment amount, and select the payment date (it defaults to today's date).
The payment date must be no later than three days prior to the invoice due date to provide adequate time for posting to your account. If today's date is later than three days prior to the due date, the date can not be changed.
There is a calendar popup feature available for reference in selecting the date.
The date must be in MM/DD/YYYY format (including the slashes).
Click Pay Now to process the payment
|
| 5 |
Click Confirm to submit for payment. You will immediately be able to view the payment as pending under My Payments.
|
Back to the Top
Why can’t I see my credit card as a payment option for Purchase Power?
Purchase Power statements can be paid online using only a bank account. At this time, Pitney Bowes can not accept a credit card payment on a Purchase Power line of credit.
Back to the Top
Why are my paid and canceled invoices still listed under View and Pay Bills?
Leasing and Purchase Power invoices will only move automatically to Historical Bills when another statement for the same account has been generated.
If an invoice or statement is listed under View and Pay Bills but it has been paid or canceled, email mybills.support@pb.com and include your Company's name, email address, account number and the invoice that needs to be moved to Historical Bills.
Back to the Top
How do I print an invoice? (Includes instructions for printing the full invoice or a single page)
| STEP |
ACTION |
| 1 |
Go to View and Pay bills
|
| 2 |
Find the invoice under View and Pay Bills or Historical Bills
|
| 3 |
Click on the Billing Date
|
| 4 |
On the Document Display screen:
To print a single page, leave the default value at "View Single Pages".
To print the full invoice, change the value in the "View" selection box to "View all pages (PDF)"
Click Print
|
Back to the Top
Document ID: FA2199
Date Published: 10/20/2009
|
|
