How do I add Postage to my meter?
You can easily access instructions for refilling your meter with postage by clicking on one of the links below.
What are some supplies that I can purchase for my meter?
To purchase supplies for your Personal Post meter, please
How do I contact Customer Support?
For direct questions, call: 1.877.831.6130. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.
Where do I find the product code and serial number for my PostPerfect meter?
The picture below shows where to find the product code and serial number on your B700 PostPerfect meter.
How do I determine if my meter is B700 Series or a PostPerfect?
They are both. The product name for your meter is the PostPerfect™ and the product code number is B700 series.
Why did I receive the B700 Meter inspection card?
Recent changes to Postal Regulations now require you to bring your meter to the post office for examination only when it is specifically requested by the Postal Service. The regulations still call for meter inspections to be done periodically by the manufacturer.
Is there a scale I can use to weigh my packages and oversized envelopes?
Yes. 2-lb, 3-lb, 5-lb, 15-lb, and 30-lb scales that work alongside your meter are available from Pitney Bowes. Contact
Where can I order accessories and supplies for my PostPerfect meter?
You can order supplies and accessories by Phone at 1.800.468.8454, or online by
What is a postage meter refill?
Each time you download postage to your postage meter it is called a “refill”. There is a minimal charge for refilling postage. This charge covers the cost Pitney Bowes incurs to maintain your postage account with the United States Postal Service. You can avoid incurring multiple reset fees by downloading enough postage to last you a month or quarter, depending on your business needs.
How do I get the postage I pre-paid for on to my postage meter?
When you ordered your postage meter you were asked for an initial postage deposit. Those funds are available to you and should be downloaded to your postage meter during the set up process. Please refer to the Quick Install Guide included with your meter or on the Welcome Page.