You can easily access instructions for refilling your meter with postage by clicking on one of the links below.

For direct questions, call: 1.877.831.6130. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.

Pitney Bowes automatically extends a line of credit that shows up in your account balance.

  If you need help getting started or using your K700, K7M0, E700, E707, E702, P700 (DM100) or P7L1(DM200) meter, please call us at 877-831-6130.

You can purchase these easily from the Pitney Bowes Online Store

  Each time you download postage to your postage meter it is called a “refill”. There is a minimal charge for refilling postage. This charge covers the cost Pitney Bowes incurs to maintain your postage account with the United States Postal Service. You can avoid incurring multiple reset fees by downloading enough postage to last you a month or quarter, depending on your business needs.

  When you ordered your postage meter you were asked for an initial postage deposit. Those funds are available to you and should be downloaded to your postage meter during the set up process. Please refer to the Quick Install Guide included with your meter or on the Welcome Page.

Follow these steps to check the amount of postage in your Personal Post postage meter. 1 Press the Funds button

If the meter is unresponsive, open and close the cover and then try the keypad again.   If you've tried the above and still have a problem, please contact Customer Support through our live chat service by clicking the link below.  Please include your product code and serial number, and mention that you attempted the troubleshooting steps in this FAQ.

First, press the Yes/Enter button to try again. If the message reappears, reset the meter by unplugging it from the wall outlet for 30 seconds and/or pressing the reset button on the bottom. Then try the refill again.