Access download instructions by clicking on your meter type below. Software and Download Support for the MailStation (K700) and DM100i/DM200L

If you have downloaded the new rates, but your meter still shows the old postage rate ($0.42), you may have stored $0.42 in your Normal Preset. You can easily update your meter to show the correct postage rate by setting your meter's Normal Preset to 1st Class Letter.  To accomplish this, select your meter type below.

You can easily access instructions for refilling your meter with postage by clicking on one of the links below.

For direct questions, call: 1.877.831.6130. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.

  If you need help getting started or using your K700, K7M0, E700, E707, E702, P700 (DM100) or P7L1(DM200) meter, please call us at 877-831-6130.

Both. The product name for your meter is the mailstation™ digital postage meter, and the product code number is K700.

  Each time you download postage to your postage meter it is called a “refill”. There is a minimal charge for refilling postage. This charge covers the cost Pitney Bowes incurs to maintain your postage account with the United States Postal Service. You can avoid incurring multiple reset fees by downloading enough postage to last you a month or quarter, depending on your business needs.

  When you ordered your postage meter you were asked for an initial postage deposit. Those funds are available to you and should be downloaded to your postage meter during the set up process. Please refer to the Quick Install Guide included with your meter or on the Welcome Page.

No.  You do not need to add postage at this time.  This is just a friendly reminder to let you know that you are running low on postage.  Your meter is automatically programmed to warn you when the funds dip below $25.00.  If you would like to add postage now,