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How Do I Update Postage Rates on My DM Series Meter?
If you have downloaded the new rates, but your meter still shows the old postage rate ($0.42), you may have stored $0.42 in your Normal Preset.
You can easily update your meter to show the correct postage rate by setting your meter's Normal Preset to 1st Class Letter. To accomplish this, select your meter type below.
How do I add Postage to my meter?
You can easily access instructions for refilling your meter with postage by clicking on one of the links below.
How do I check the website software rates applicable to my equipment?
The most recent version of software, which will include the latest enhancements, will always be available to download by clicking here.
Where can I find the most recent version of the PC Meter ConnectTM software?
To find the most recent verison of the PC Meter Connect™ software, please click here.
How to replace the ink cartridge on your Mailstation 2TM
Find out how to replace the ink cartridge for your Mailstation 2 by clicking here and following the demo.
How do I find supplies related to my meter?
You can find supplies related to your meter under the SUPPLIES tab of mailstation assistant or you can click here and select the mailstation 2 product from the drop down menu.
Can the PC Meter ConnectTM software be used from multiple workstations?
PC Meter ConnectTM can be installed on as many computers as you would like, but only one computer can be connected to the meter at a time.
What do I do if my PC is not showing me progress about a download or an update?
Reboot the meter (unplugging your meter) and exit the PC application from the tray by right clicking on the mailstation icon and selecting exit.
After the meter reboots, double click on the
What does the "rates pending" message mean?
When there is a carrier rate change (e.g., USPS, UPS, FedEx, etc.), we will provide updated software for you to download approximately two (2) weeks prior to the carrier's rate change effective date. When new rates are available, the “Rates Pending” message will appear in your update tab.
Can I print postage from my PC to my mailstation 2 digital postage meter?
If you have downloaded USPS Shipping Assistant®and mailstation AssistantTM to your PC, you will be able to print postage directly from the USPS Shipping AssistantTM application to your meter. Your meter must be connected to your PC in order to do so.
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