Product Upgrades and Returns for the DM100i Digital Mailing System
The guide below has been provided to assist with the process of upgrading or returning your equipment.
How do I download my new software?
Access download instructions by clicking on your meter type below.
Software and Download Support for the MailStation (K700) and DM100i/DM200L
Dm100® Digital Mailing System - Product Assistance
For assistance with the DM100® Digital Mailing System, refer to these helpful topics:
How Do I Update Postage Rates on My DM Series Meter?
If you have downloaded the new rates, but your meter still shows the old postage rate ($0.42), you may have stored $0.42 in your Normal Preset.
You can easily update your meter to show the correct postage rate by setting your meter's Normal Preset to 1st Class Letter. To accomplish this, select your meter type below.
Troubleshooting the DM100i Digital Mailing System
Experiencing some difficulties with your DM100i? Listed below are a number of troubleshooting processes for step by step support.
Connection Issues
Getting Started with the DM100i Digital Mailing System
This detailed guide has been created to help you navigate between several helpful topics related to getting started with your new DM100i.
How do I contact customer support for my Digital Mailing System? (DM100)
Click here for online support, or call 800.522.0020
DM100i Digital Mailing System Operations
Your DM100i Mailing System can process your mail quickly! The guide below will assist you in performing basic operations with your DM100i Mailing System.
How do I get the meter to resume printing on the DM100i?
The DM100i may be in seal-only mode, which disables printing. Press Home to return to the Home screen and resume printing.
Is my meter a DM100i or a P700?
Both. The product name for your meter is the DM100i™, and the product code number is P700.