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How do I request service online?

Create a Service Request

  1. Sign in to My Account
  2. Click Create a Service Request link
  3. Select the reason for the request
  4. Provide a brief but detailed description of the problem
  5. Contact name and phone number for this service request will be pre-populated from your profile. However, these fields can be edited for the purpose of this service request
  6. Click Continue
  7. Confirm the address for this service request
    Hint: The radio button beneath the address allows you to update the address for this service request only. Should you require a permanent address change, a link to request a permanent change is provided in the temporary change overlay
  8. Click Continue
  9. Select an acceptable appointment time from the available options
  10. Review the Confirm Service Request screen
  11. Click Continue
  12. Occasionally, our service technician can arrive earlier than scheduled. Select your preference
  13. The Service Request Confirmation screen displays. Your service request is now in queue and you will receive an email confirmation
  14. You can return to My Account at any time to check the status of your service request or cancel it by using the Check/cancel service request link

If you have questions about or would like to update a service request, please chat with an agent for assistance.

Login to Chat

Document ID: HELP533