If you have questions about or would like to update a service request, please chat with an agent for assistance.
|1||Sign in to My Account|
|2||Click View Your Products or Create a Service Request link under the Manage Products section of the My Account home page|
From the My Products list page, locate the product or component requiring service
Hints: To locate a product, sort or filter the table using the column headers. If you are not sure which component of your system to request service on, choose the component labeled 'system' or 'base'.
|4||Products that are eligible for onsite service will have Create a Service Request in the Support Options column. Products that are best suited for self help, chat, or phone support will have a link to a support details page that provides access to all of these options.
If a service request is open for a particular PCN, you will be provided with a link to View Service History. From that page, you can check the status or cancel a service request.
|Creating a Service Request|
|5||Select the reason for the request|
|6||Provide a brief but detailed description of the problem|
|7||Contact name and phone number for this service request will be pre-populated from your profile. However, these fields can be edited for the purpose of this service request|
Confirm the address for this service request
Hint: The radio button beneath the address allows you to update the address for this service request only. Should you require a permanent address change, a link to request a permanent change is provided in the temporary change overlay
|11||Select an acceptable appointment time from the available options|
|12||Review the Confirm Service Request screen|
|14||Occasionally, our service technician can arrive earlier than scheduled. Select your preference|
|15||The Service Request Confirmation screen displays. Your service request is now in queue and you will receive an email confirmation|
|16||You can return to My Account at any time to check the status of your service request or cancel it|