To comply with USPS® regulations and to maintain your security, meters must be deactivated before they are returned to Pitney Bowes.
Meter Deactivation and Postage Management
You must remove all postage funds from the meter by transferring the funds back to its original funding source(s). This process is called meter deactivation.
View instructions for deactivating your meter so that you receive credits or refunds when returning, replacing or upgrading a meter. Depending on the method of payment you used to fund postage, your account may be credited, or you may be eligible for a refund when you return equipment to Pitney Bowes.
If you currently use the optional accounting feature, you will want to print an accounting report on your old meter to show the summary of your postage usage. The new meter cannot obtain existing accounts or account totals from your previous meter. NOTE: If your meter is inoperable, you may not be able to run this accounting report.
If the meter is inoperable and funds cannot be transferred, you can pack and ship non-functioning equipment as-is. Funds from the impaired meter will be transferred at our facility and credited to the account(s) that initially funded the postage. Allow for additional processing time.
View instructions for canceling your EFT/ACH payments for your postage account, if necessary.
Deactivate and Return
To deactivate and return your meter, select the model you are returning to Pitney Bowes, and then follow the detailed instructions provided:
mailstation, mailstation2 (K700,K7M0)
PostPerfect (B700 Series)
Personal Post (E700 Series)
DM100i, DM125, DM200, DM225 (P700, PR00, P7L1, PRL1)
DM300i, DM300L (1P00, 1P05)
Contact Pitney Bowes customer service to arrange your return of all other meters. This includes DM400, DM450, DM525, DM550, DM575, DM800, DM825, DM875, DM900, DM1000, and DM1100 meters.