Returning a Meter

Postage meters hold value beyond the material cost of the equipment. They contain postage funds that belong to your company. Follow these steps to safely and securely return your meter to protect both types of assets.

To arrange a return and/or replace your meter, the first step is to contact Pitney Bowes. Then, you will need to deactivate and prepare the meter for shipment. Note: Deactivation must be completed before you can return a meter, or set up and install a replacement meter.

How to Return a Meter to Pitney Bowes:
Make sure Pitney Bowes knows that you are returning your meter. You may have been told by a customer service representative to return your meter for a replacement, in which case you're covered. But if you decide to return a meter on your own, we need to know about it. We will work closely with you to make the transaction go smoothly. When you contact us, we will explain the logistics of your specific return and make sure you have all the materials you need to pack and ship the meter back to us safely.

  1. Arrange a Return
    Provisions for returning your meter should be in place first. If you need to arrange a return, contact Pitney Bowes using one of the numbers listed below:
    • Lease Customers: 1-800-732-7222
    • Rental Customers: 1-800-228-1071
    • General Product Support: 1-800-522-0020
  1. Deactivate and Return Your Meter
    Deactivate your meter by transferring all funds on the meter back to its original postage funding source(s). Use your prepaid shipping label to send your meter back.
    • Withdraw funds from your meter
    • Transfer postage funds to their original funding source when returning, replacing or upgrading a meter
    • Request a postage refund, if necessary
    • Pack and ship your meter


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