Return a Meter/Set Up a Replacement Meter
If you have to replace a malfunctioning machine, keep up with business needs, or cancel your service, Pitney Bowes meters will eventually need to be returned to our facilities. Depending on the terms of your contract, a meter may be replaced with similar, newer, or higher capacity model. Or, it might be returned without a replacement. Based on your situation, select the page you need in the following section for steps to help guide you through the process and transition.
To arrange a return and/or replace your meter, the first step is to contact Pitney Bowes. Then, you will need to deactivate and prepare the meter for shipment. Note: Deactivation must be completed before you can return a meter or set up and install a replacement meter.
Select either 'Return' or 'Replace/Install' to view the next steps to:
This page contains instructions to arrange a return by first contacting Pitney Bowes. Next, how to deactivate the meter by transferring all funds back to its original funding source(s). Finally, packing and shipping your return.
After first contacting Pitney Bowes, then transferring unused postage back to your funding source(s), you can transition to the replacement meter. This page contains instructions for the replacement and set up processes.