Return a Meter/Set Up a Replacement Meter
Whether it's to replace a malfunctioning machine, keep up with business needs, or cancel your service, Pitney Bowes meters will eventually need to be returned to our facilities. Depending on the terms of your contract, a meter may be replaced with similar, newer, or higher capacity model. Or, it might be returned without a replacement. Whatever your situation, this section will help guide you through the process and transition.
After arranging to return and/or replace your meter, you need to deactivate and prepare the meter for shipment.
Deactivation must be completed before you can set up and install a replacement meter.
Deactivate and pack your current meter for shipment back to Pitney Bowes.
After transferring unused postage back to your funding source(s), you can transition to the replacement meter.