Getting a Refund or Credit

At some point you may need a postage refund or a credit on your postage or Purchase Power account(s). Determining your specific needs will help you select the appropriate course of action.

Do you need a refund or a credit?

Depending on your method of payment, you may receive a credit to your account or, if appropriate, a refund check will be sent to you.

For postage, a refund request may not be required. You can transfer funds back to your postage account from a meter that you plan to return. Those funds can be accessed and used on another Pitney Bowes meter on your account.

Before asking for a refund, consider why you are making this request:

Tips and notes

Once your request has been processed, a confirmation number will be sent to you via email if you fill in the optional email field on the Refund Request form. If your request has been rejected or needs further attention, Pitney Bowes will alert you via the same email address.

When more than one meter is associated with your postage account and you are requesting a refund, be sure to retrieve the exact amount you require. Depleting the postage account of all funds will affect other mailing operations within your company.

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