Postage Account Refunds and/or Purchase Power Credits

Postage refunds

Pitney Bowes refunds for unused postage from your meter are typically only necessary when canceling a meter on a single meter account.  

Refunds are not needed when:

  • Replacing or upgrading a meter, as the postage on the meter can be transferred back to your postage account for later.
  • Multiple meters are on the account, as transferred postage can be used to fund your other meters.
     

Non-refundable postage:

  • Free postage
  • Misprinted or printed but unused postage*
  • Prepaid postage, originally made payable to the USPS, that is less than $25*


*Requests for these types of refunds must be made through your local Post Office; however, restrictions may apply.


Returned supplies acquired through Purchase Power

Your Purchase Power account will be credited for returned items bought using this method. If the credit results in a positive balance, you can request a refund, or you can keep it on your account for other purchases.
 

Request refunds to:

  • Reduce a credit balance
  • Retrieve an overpayment on an account

Detailed information on refunds and credits  

Visit the Pitney Bowes refunds and credits site to learn more about your eligibility for a refund.

Complete and submit the Refund Request form if you meet the criteria for a refund. Once the request form has been submitted, refunds typically take 10-15 business days to process. 

If you are part of a bankruptcy, receivership or assignment for the benefit of creditors (only), fill in the Bankruptcy Refund Request form. Allow up to 3 weeks for processing.
 

Updated:  August 27, 2014
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