Postage Account Refunds and/or Purchase Power Credits

Postage refunds

Refunds for unused postage from your meter are typically only necessary when canceling a meter on a single meter account.

Refunds are not needed when:

  • Replacing or upgrading a meter (postage on the meter can be transferred back to your postage account for later).
  • There are multiple meters on the account (transferred postage can be used to fund other meters).

Non-refundable postage:

  • Free postage
  • Misprinted or printed but unused postage*
  • Prepaid postage originally made payable to the USPS that are less than $25*

*Requests for these types of refunds must be made through your local Post Office; however, restrictions may apply.

Returned supplies acquired through Purchase Power

Your Purchase Power account will be credited for returned items bought using this method. If the credit results in a positive balance, you can request a refund or you can keep it on your account for other purchases.

Refunds can also be requested to:

  • Reduce a credit balance
  • Retrieve an overpayment on an account

Detailed information on refunds and credits

Visit the Pitney Bowes refunds and credits site to learn more about your eligibility for a refund.

If you meet the criteria for a refund, complete and submit the Refund Request form.

Once the request form has been submitted, refunds typically take 10-15 business days to process. 

If you are part of a bankruptcy, receivership or assignment for the benefit of creditors (only), fill in the Bankruptcy Refund Request form. (Allow up to 3 weeks for processing.)

Updated:  May 19, 2014
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