Troubleshooting a Blank Display on the N500 Scale

When the N500 has a blank display, try the following steps in order until the problem is resolved:

  1. Press any button or platter on the scale; it may be in sleep mode.
  2. Check and follow the power cord under the scale to the wall outlet; ensure it is plugged into a known good outlet (try plugging directly to a wall outlet if possible).
  3. Unplug small power cord from the front bottom of the scale.
  4. Remove rate card and snap firmly back into place.
  5. Place the platter back on top of the scale and re-plug the power cord into the front bottom.
  6. If there is still no display, replace the scale.


Updated:  April 13, 2011
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