Waste Tank Full or Waste Tank Near Full Messages on the DM100i, DM125, DM200L and DM225

Products affected: DM100i,  DM125, DM200L and DM225

System Message:

Waste Tank Full or Waste Tank Near Full


What it Means:

Excess ink from purges and heavy use will eventually fill your mailing system ink waste tank.  When your ink reservoir nears capacity, you'll see the message "Waste Tank Near Full."  When it reaches capacity, "Waste Tank Full" displays.




 You can temporarily suspend the Waste Tank Near Full message and continue processing your mail for a short time. However, once the Waste Tank Full  message appears, your meter will be inoperable and will require service. Make a service request (see button below) as soon as either of these messages appear.


You can temporarily suspend the Waste Tank Near Full message by following these steps:


Step Action
1. Update your meter

Make sure the most recent firmware is installed on your meter. Check your system's software.

  • Versions  below 16.04: Update your system using either PC Meter Connect or an Analog Phone Line.  Then follow the steps below to clear the message.
  • Version16.04 or higher: Your Waste Tank message can be cleared using the diagnostic and maintenance function while the meter is in service mode 


2. Put your Meter into Service Mode
  1. Unplug your meter.  Wait one minute and plug it back in.
  2. Look for your Initializing screen. (it is the second screen that appears while starting up.)
  3. With your initializing screen displayed, press and hold the space + shift keys.
  4. When prompted for your password, release the keys and enter 6946.


3.  Clear your Waste Tank message
  1. Navigate to your Diagnostics screen on the meter display.
  2. Navigate to your PM Maintenance screen. 
  3. Page Down to the Clear Waste Tank option.
  4. Press the green Yes/Enter softkey on the keypad and then select Continue.
  5. Select Continue until you reach your Home screen.


4. Reboot your meter by unplugging it, and then plugging it back in.  


You can request a waste tank replacement:


Your message has been cleared, but your waste tank still needs attention. You will not be able to run mail once the waste tank is full. Click the Service Request button to make a waste tank replacement request


Updated:  February 10, 2014
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