Common DM100i, DM125, DM200L and DM225 Error Codes

Products affected: DM100i, DM125, DM200L and DM225 Digital Mailing Systems


Error codes are numerical messages on the meter display that indicate a condition that needs to be addressed.


Check this list of error codes before contacting customer support. The links in the Error column will take you to in-depth information to help resolve your error. The What it Means column will help you understand your core error issue. The Quick Tips for Error Resolution will provide you with help to quickly fix your problem, or at least help you gather the information needed by your support agent.

 

Solutions for text-based system messages, such as Inspection Due or Waste Tank Full, can be found on the DM100i, DM125, DM200L, DM225 system messages page.
 

Error Code What it means Quick Tips for Error Resolution
DE00 You have a possible network or communication problem. Possible causes:
  • Postage by Phone is not set up to communicate with the meter.
  • There is some other type of network problem.
  • If using PC Meter Connect, it might not be connected or isn't working properly.
0011 You have a postage account error.
  • Contact Customer Support.
11DA No postal carriers available in rates data, This error is related to the meter operating system software. Check the installed versions of the meter OS and Rate Manager on your meter.
  • Restart your system.
011B You have an internal software error
  • Restart your system.
24A3 This could mean that the print head on your machine is not at the correct temperature. It
could also mean your print head may be damaged.
Check the environment where the machine is kept:
  • Is it located near a heater, hot air vent or unusually warm area? Move to a cooler area if possible.
  • Are materials stored close to or on the system? Remove anything that may be blocking ventilation.
     
Check the print head:
  • Check gold pins located on the left wall of print head carriage. Ensure that the pins are uniformed and not bent. The pins should always be angled downwards.
  • If the gold pins on the meter wall are bent, your machine requires further assistance. Contact Customer Support.
1103 Your rates data module(s) was not found in memory when initializing the Rate Manager.
  • Restart your system.
2220 Something failed previously in the image generator. It won't work properly until IG_Powerup is called again.
  • Restart your system.
2304 Print head security errors - 23xx. Communication timeout error. There is a problem with the processor.
  • Restart your system.
2307 You have an internal communication failure.
  • Restart your system.
2309 Random number from the PH PSOC was one of the restricted values
  • Restart your system.
2544 iButton® PSD communications driver, success but timeout error Communication with the vault failed. Your system failed to detect the Postal Security Device (PSD).
  • Restart your system.
2546 You have an internal communication failure.
  • Restart your system.
DE13 This could be a problem with your postage account or the connection with the PB Data Center.
  • Make sure you have funds available in your postage account or that you are within your Purchase Power credit limit
  • Reboot the mailing system and attempt to update the meter or add postage.
  • If unsuccessful, troubleshoot the connection.
  • If the error message does not clear, your machine requires further assistance; contact Customer Support.
0112 Your ink carriage motor timing is experiencing a problem. This may be a communication problem between components.
  • If the ink cartridge was recently replaced, make sure the gray ink cartridge cover is closed and locked down in position.
  • Check the capping station assembly to see if it is broken or loose. If loose, try snapping it back into position.  
  • Contact Customer Support if the issue is not resolved.

 
 

Updated  January 08, 2014

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