Troubleshooting Printing Problems on Your mailstation or mailstation2

Products affected: mailstation™ (K700), mailstation2™ (K7M0)

Print quality can be affected by a number of things -- from lack of use to overuse.

  • When your meter sits idle for a long span, ink drops from previous printings can dry out and clog the nozzles in your print head.
  • Overuse can accelerate wear and tear on the mechanical parts of your printer assembly which can affect alignment and other printer functions.

These factors, along with many other variables, can contribute to a deterioration in your print quality. Here are some things you can do to help prevent and correct printing problems.

Symptom - Solution

Poor print quality - Cleaning your print head and running the maintenance function on your meter can improve your print quality.

Poor print quality or no printing - Low ink or no ink in your print cartridge can impair print quality and cause other problems with your meter.

Poor print quality after replacing cartridge

  • Make sure the protective tape covering the vent and ink holes has been removed from your ink cartridge.
  • It's possible that you may have accidentally installed a spent cartridge. You can determine if your cartridge is new or used by weighing it. A mailstation (K700) cartridge will weigh 1.7 oz. when full. A full ink cartridge on the mailstation2 weighs 1.9 oz.

Test for print quality

Quality does not improve after troubleshooting

Envelope not detected message

  •  If you see this message, it's possible that you need to leave your envelope in place longer.
Updated:  April 10, 2014
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