USPS Update Instructions for mailstation2 below software version 10.00.09

Products affected: mailstation2 (K7M0)

The instructions on this page is for mailstation2 machines running software below version 10.00.09. If your mailstation2 is running software at version 10.00.09 or above, click this link for instructions.

This update will take up to 30 minutes to complete.

TIP: During peak periods, heavy network traffic may require several connection attempts.

TIP: Some steps below may vary slightly from what you see on your meter. If so, follow the meter prompts to complete the update.

Update your meter using one of the following connections:


Update Instructions Using PC Meter Connect

  1. Connect:
    • Turn on your computer.
    • Connect your meter to your PC.
    • Plug in your meter’s power cord.
    • To launch PCMC, double click on the PCMC icon on your desktop or the task bar button to open it up.

  2. Update:
    • Click on the Updates tab.
    • Click Update Software.
    • When prompted, click Continue.
    • When it is finished, click Done.
  3. Confirm that the update was successful:
    • Once you update your meter, you're done. If the update is performed in advance of the effective date, your meter will automatically switch to the new rates on the effective date.
    • Confirm that the update was installed successfully by using the Confirm Update tool on the right side of this page.


Update Instructions Using an Analog Phone Line or the Communication Device

  1. Connect mailstation2 as you would when adding postage.
  2. At your meter, conduct a balance inquiry:
    • Press the Funds key
    • Press the Review down arrow key until you see "Check amt available to download?"
    • Press Enter/Yes. Your meter will connect with the Data Center and display various messages.

    Warning: Do not unplug your power cord or remove the network cords from your meter while updating. This may cause damage to your meter. However, if your meter has been unresponsive for more than 15 minutes; you may disconnect the power cord, wait 1 minute, plug it back in, and restart the update process.

  3. When the connection is complete, your Postage by Phone account balance will appear.
    • Review your Postage by Phone balance and press Enter/Yes.
    • When the meter displays Refill Postage? press No.

  4. Get the new system update:
    • The meter will display several status messages.
    • Press Enter/Yes to start the download. When the download is done, the meter will display Download complete.
    • Press the Enter/Yes key. The meter will list the files downloaded.
    • Press the Enter/Yes key. Your meter will return to the main screen.

  5. Go back to Step 2 and repeat ALL of the steps to complete the update process.
  6. Confirm that the update was successful:
    • Once you update your meter, you're done. If the update is performed in advance of the effective date, your meter will automatically switch to the new rates on the effective date.
    • Confirm that the update was installed successfully by using the Confirm Update tool on the right side of this page.

For more information:

> Troubleshooting Connection Errors
> Update Frozen or Failed
> Changing your default postage amount (meter preset)

Updated:  July 30, 2014
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